Q Are you a genuine manufacturer?
A Yes, all the products are produced in our ISO9001:2008 certified factory; We are also a company registered by China Customs with the right to export and import.
Q What should I offer to get your quotation?
A Please offer us your detailed information for the product, such as drawings with 2D/3D by software Pro/E, Auto CAD, SolidWorks, UG etc; as well as materials, surface treatment, quantity, package.
Q Can we get a complete product besides CNC parts?
A To some extent, yes, we can. But firstly we need assess feasibility.
Q What's your top process tolerance?
A Now our top process tolerance is ± 0.005mm.
Q What are your sample policy and trade/payment terms?
A We can offer the free samples with total value less than USD10; while the buyers should bear shipping cost and import VAT.
Q How about the warranty?
A The warranty is for 1 year. As you know, our CNC parts have a long lifespan except for damaged by operating inappropriately.
Q What's your policy for RMA?
A All defective products should be confirmed by us based on the customers' RMA list and photos first.
Q I want to keep our design in confidence; can we sign NDA?
A Sure, to protect customers' profit is our obligatory responsibility, signed NDA would be valid to both of us.
Q What benefit can we get from you?
A 1) Competitive price 2) High quality control : 100% full inspection before shipment 3) High precision, tolerance can be ± 0.005mm 4) Fast lead time (5-7days for samples, 12-15 days for mass product